Contact us by phone
TEL: 03-6824-6430 / Weekdays only 10:00-17:00 (excluding 13:00-14:00)
*We do not accept orders over the phone.
We recommend that you contact us by email as we may not be able to reach you by phone.
Contact by email
We do not accept orders by email. The Customer Center accepts email inquiries 24 hours a day, but responses may be delayed during non-business hours or during busy periods.
Also, depending on the content, it may take several days for us to respond.
Inquiries made during the long-term closure will be answered in the order they are received after business resumes.
If you have set "Receive specified domain" or "Reject specified domain" as a measure against spam mail, please change the settings so that you do not reject reply mail from the Customer Service Center.
At our store, you can use credit cards, Apple Pay, Google Pay, Amazon Pay, and Shop Pay .
Various payment methods
・For credit cards, we accept the following cards.
VISA, MASTERCARD, AMERICAN EXPRESS, JCB
[About withdrawal]
The name of the cardholder to be debited will be "Tri Driven Co., Ltd."
Please contact your credit card company directly regarding the date of withdrawal.
[About approval error]
If you place an order with a credit card, an authorization error may occur.
In the case of an approval error, we will contact you via email and ask you to change your card information or change your payment method to another payment method in your order history.
*If you do not change your payment method by the deadline, your order will be automatically canceled due to system reasons.
*Please contact your credit card company for the reason for the credit card approval error.
・For electronic payment
You can use Apple Pay, Google Pay, Amazon Pay, and Shop Pay .
Change payment method
We are unable to accept changes to your payment method.
If you wish to make changes, please cancel your order and then process your order again using a different payment method.
*Please note that the amount and stock at the time of reorder may change.
About issuing receipts
Our store does not issue handwritten receipts.
The URL of the electronic receipt will be included in the shipping completion notification email, so please download and use it.
If you use points, the amount will be stated after discounts. (We cannot change the amount.)
Our store ships items by Sagawa Express (some products are shipped by Yamato Transport).
We do not accept requests to change the delivery company due to the customer's convenience.
about shipping cost
Shipping fee is 600 yen (tax included) nationwide.
Additionally, additional shipping charges may apply to remote islands and some areas.
If the product price is 3,980 yen (tax included) or more and you order a free shipping product, there will be no shipping charge.
*If your order is less than 9,800 yen (tax included) and shipped to Okinawa Prefecture, the shipping fee will be 2,000 yen (tax included).
About delivery date
After placing your order, we plan to ship it the next business day.
If you do not specify a delivery date and time, we will ship your order as soon as possible.
Please check the detailed image below for delivery estimates.
*Delivery delays may occur during the delivery company's busy season, year-end and New Year holidays, and bad weather due to delivery conditions and traffic conditions.
*If you live in some areas or counties, please contact your nearest Sagawa Express for delivery times.
Date and time specification
You can specify the delivery date and time when placing your order.
However, it may take longer than usual if there are holidays, sales, etc.
If you would like the product to arrive as soon as possible, please place your order without specifying.
Even if you request a delivery date and time, delays may occur due to the delivery company's circumstances.
The desired dates and times you can specify are as follows.
*We cannot accept detailed specifications outside of the available time slots.
・Date specification <br>4 to 7 days after the order date
・Time specification
1.Morning
2.12:00-14:00
3.14:00～16:00
4.16:00～18:00
5.18:00～20:00
6.19:00～21:00
*We cannot accept orders that are more than one week in advance, so please place your order according to your desired date.
About redelivery
If the delivered product is returned to our store due to long-term absence, refusal to receive the delivery, unknown address, etc., the order will be cancelled.
If you are not available, the carrier will leave a notification of your absence.
Please note that if the storage period specified in the "Notice of Absence" is exceeded, the product will be returned.
About combined shipping
Our store ships orders by order number, so even if you request to combine multiple orders, we will not be able to accommodate your request.
We cannot accept cancellations or changes after your order has been confirmed, so please be sure to check the email you receive before and after completing your order.
Additionally, if you order the same product with different order numbers, we may contact you to confirm the duplicate order.
Please note that if we do not receive a reply, we will cancel your order.
About packaging
To prevent the product from losing its shape or being damaged, all products will be shipped in boxes (cardboard).
Even if you request simple packaging, we cannot accept your request.
About overseas shipping
Our shipping is limited to Japan only. If you wish to ship overseas, please use an external forwarding service.
*We do not accept any troubles caused by using external services.
If cancellation/change is not possible
Due to system reasons, we are unable to accept cancellations or changes after an order has been placed. Please note that we will not be able to respond even if you contact us. Additionally, in the following cases, due to system reasons, the reservation will be automatically canceled.
・After placing your order, payment cannot be confirmed within the payment deadline.
・You have selected a payment method that is not available during payment review.
・Insufficient required information for delivery address
*Due to the system, if there are items in the shopping cart, the inventory is not guaranteed. Please proceed with the purchase procedure and the stock will be secured once your order is confirmed.
In case of out of stock
Our store shares inventory with affiliated stores and sells them.
Therefore, if there is a rush of orders for the same product, the item may be out of stock even if it is displayed as being in stock at the time you place your order.
Please note that if the ordered item is not available, we will contact you via email and proceed with the cancellation procedure at our discretion.
Regarding cancellations due to long-term absence, etc.
The storage period at our office is 14 days from the first day the delivery company picks up the package.
If the deadline has passed, the package will be returned to our store.
Once the product is returned, we will process the cancellation of your order.
Please note that the customer will be responsible for the round-trip shipping charges due to long-term absence, unknown shipping address, or refusal to receive the item.Please note that the customer will be billed for the cost after the item arrives.
About the cooling-off system
"Cooling-off" is a system that applies to door-to-door sales.
A cooling-off period is not required for mail order sales.
Since this online shopping service is a mail order service that is accessed by customers, the cooling-off system does not apply. Please note.
Regarding returns and exchanges due to product defects
Regarding returns and exchanges due to initial defects , etc.<br>In the unlikely event that the delivered product is an "initial defective product" or if you receive a product that is "different from the contents of your order," within 7 days of receiving the product. Please contact us with a photo of the defective part.
We will contact you via email with details regarding our response.
*Exchanges will only be accepted if the same size and color are in stock.
*If the replacement product is not in stock, it will be treated as a return.
Procedures <br>Please contact our customer center within 7 days after receiving the product. We will contact you via email with details regarding our response.
Return Policy <br>We do not accept returns in the following cases.
More than a week has passed since the product was delivered - Items that have been used even once - Items that have been damaged or soiled by the customer - Items with tags removed or accessories missing - Items that have been repaired or washed, Items that are in a different condition than when delivered due to cleaning or other processing - Items whose box is damaged or discarded - Items with "Not eligible for returns or exchanges" listed in the product name - Other items that cannot be returned or exchanged by our store. If it is determined that
How to return the product <br>We will bear the shipping costs for returns and exchanges due to product defects, so please send the product by cash on delivery.
To return the product, please return it to the designated return address within 7 days after contacting us for a return/exchange.
Once the product arrives at the return address, we will proceed with the return/exchange procedure.
Exchanges will only be accepted if the same size and color are in stock.
Also, if the item is out of stock and has to be ordered, it may take longer than usual.
If the replacement product is not in stock, it will be treated as a return.
Regarding returns and exchanges due to customer convenience
We cannot accept returns or exchanges due to customer convenience.
We do not accept returns for customer reasons such as incorrect image or wrong size.
After receiving the product, please open it immediately and check the product.
In the unlikely event that the product is defective or there is an error in the product description, please contact our store.
*If you send us the product without contacting us, the product will be refused and returned.
Please be sure to contact us via email at least once.
*Please be sure to contact our store within 7 days after receiving your purchased item.
About the destination of the product
The shipping address for returned/exchanged products due to our store's convenience is as follows.
If you send it to the address listed on the delivery note, it may take some time for us to respond.
5-1-39 Matsue, Soka City, Saitama Prefecture 340-0013 UENB001
Tri Driven Distribution Center Return and Exchange Section
*Please note that if the product shows significant signs of use, we cannot accept returns or exchanges.
*Returning by mail, Letter Pack, etc. may result in non-delivery or loss, so please be sure to use a guaranteed courier service.
*We apologize for the inconvenience, but please package the product in cardboard, etc. before returning it.
*If you attach a slip directly to the product and return it, we will not be able to provide a refund or exchange under any circumstances.
*Products cannot be delivered directly at the distribution center.
About refund methods
Returns and cancellations due to our store will be handled as follows.
For credit card payment
Once we have confirmed that the returned product has arrived, we will process the cancellation of your request.
Due to the credit card company's closing date, etc., the amount may be debited once, but please note that the credit card company will refund the amount or deduct it from the amount used the following month or the month after next.
Refund methods may vary depending on the credit card company, so if you have any questions, please contact each credit card company directly.
*Since this is a matter related to personal information, we cannot investigate on your behalf.
*Cash refunds are not available for credit card payments.
When using a coupon
Regarding the use of coupons, the discount will be at our store's expense, so there will be no refund for the amount used.
In the case of a refund, the discount amount due to the use of the coupon will be deducted from the product price.
If the coupon you are using is within its expiry date, you can use it again after canceling, but please note that if it is a limited coupon, it may not be possible to reuse it.
Contact us by phone
TEL: 03-6824-6430 / Weekdays only 10:00-17:00 (excluding 13:00-14:00)
*We do not accept orders over the phone.
We recommend that you contact us by email as we may not be able to reach you by phone.
Contact by email
We do not accept orders by email. The Customer Center accepts email inquiries 24 hours a day, but responses may be delayed during non-business hours or during busy periods.
Also, depending on the content, it may take several days for us to respond.
Inquiries made during the long-term closure will be answered in the order they are received after business resumes.
If you have set "Receive specified domain" or "Reject specified domain" as a measure against spam mail, please change the settings so that you do not reject reply mail from the Customer Service Center.