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Our store ships items by Sagawa Express (some products are shipped by Yamato Transport).
We do not accept requests to change the delivery company due to the customer's convenience.

about shipping cost

Shipping fee is 600 yen (tax included) nationwide.
Additionally, additional shipping charges may apply to remote islands and some areas.
If the product price is 3,980 yen (tax included) or more and you order a free shipping product, there will be no shipping charge.
*If your order is less than 9,800 yen (tax included) and shipped to Okinawa Prefecture, the shipping fee will be 2,000 yen (tax included).

About delivery date

After placing your order, we plan to ship it the next business day.
If you do not specify a delivery date and time, we will ship your order as soon as possible.
Please check the detailed image below for delivery estimates.

*Delivery delays may occur during the delivery company's busy season, year-end and New Year holidays, and bad weather due to delivery conditions and traffic conditions.
*If you live in some areas or counties, please contact your nearest Sagawa Express for delivery times.

Date and time specification

You can specify the delivery date and time when placing your order.
However, it may take longer than usual if there are holidays, sales, etc.
If you would like the product to arrive as soon as possible, please place your order without specifying.
Even if you request a delivery date and time, delays may occur due to the delivery company's circumstances.
The desired dates and times you can specify are as follows.
*We cannot accept detailed specifications outside of the available time slots.

・Date specification <br>4 to 7 days after the order date

・Time specification

*We cannot accept orders that are more than one week in advance, so please place your order according to your desired date.

About redelivery

If the delivered product is returned to our store due to long-term absence, refusal to receive the delivery, unknown address, etc., the order will be cancelled.
If you are not available, the carrier will leave a notification of your absence.
Please note that if the storage period specified in the "Notice of Absence" is exceeded, the product will be returned.

About combined shipping

Our store ships orders by order number, so even if you request to combine multiple orders, we will not be able to accommodate your request.
We cannot accept cancellations or changes after your order has been confirmed, so please be sure to check the email you receive before and after completing your order.
Additionally, if you order the same product with different order numbers, we may contact you to confirm the duplicate order.
Please note that if we do not receive a reply, we will cancel your order.

About packaging

To prevent the product from losing its shape or being damaged, all products will be shipped in boxes (cardboard).
Even if you request simple packaging, we cannot accept your request.

About overseas shipping

Our shipping is limited to Japan only. If you wish to ship overseas, please use an external forwarding service.

*We do not accept any troubles caused by using external services.