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Regarding returns and exchanges due to product defects

Regarding returns and exchanges due to initial defects , etc.<br>In the unlikely event that the delivered product is an "initial defective product" or if you receive a product that is "different from the contents of your order," within 7 days of receiving the product. Please contact us with a photo of the defective part.
We will contact you via email with details regarding our response.
*Exchanges will only be accepted if the same size and color are in stock.
*If the replacement product is not in stock, it will be treated as a return.

Procedures <br>Please contact our customer center within 7 days after receiving the product. We will contact you via email with details regarding our response.

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Return Policy <br>We do not accept returns in the following cases.

More than a week has passed since the product was delivered - Items that have been used even once - Items that have been damaged or soiled by the customer - Items with tags removed or accessories missing - Items that have been repaired or washed, Items that are in a different condition than when delivered due to cleaning or other processing - Items whose box is damaged or discarded - Items with "Not eligible for returns or exchanges" listed in the product name - Other items that cannot be returned or exchanged by our store. If it is determined that

How to return the product <br>We will bear the shipping costs for returns and exchanges due to product defects, so please send the product by cash on delivery.
To return the product, please return it to the designated return address within 7 days after contacting us for a return/exchange.
Once the product arrives at the return address, we will proceed with the return/exchange procedure.
Exchanges will only be accepted if the same size and color are in stock.
Also, if the item is out of stock and has to be ordered, it may take longer than usual.
If the replacement product is not in stock, it will be treated as a return.

Regarding returns and exchanges due to customer convenience

We cannot accept returns or exchanges due to customer convenience.
We do not accept returns for customer reasons such as incorrect image or wrong size.
After receiving the product, please open it immediately and check the product.
In the unlikely event that the product is defective or there is an error in the product description, please contact our store.
*If you send us the product without contacting us, the product will be refused and returned.
Please be sure to contact us via email at least once.
*Please be sure to contact our store within 7 days after receiving your purchased item.

About the destination of the product

The shipping address for returned/exchanged products due to our store's convenience is as follows.
If you send it to the address listed on the delivery note, it may take some time for us to respond.

5-1-39 Matsue, Soka City, Saitama Prefecture 340-0013 UENB001
Tri Driven Distribution Center Return and Exchange Section

*Please note that if the product shows significant signs of use, we cannot accept returns or exchanges.
*Returning by mail, Letter Pack, etc. may result in non-delivery or loss, so please be sure to use a guaranteed courier service.
*We apologize for the inconvenience, but please package the product in cardboard, etc. before returning it.
*If you attach a slip directly to the product and return it, we will not be able to provide a refund or exchange under any circumstances.
*Products cannot be delivered directly at the distribution center.

About refund methods

Returns and cancellations due to our store will be handled as follows.

For credit card payment

Once we have confirmed that the returned product has arrived, we will process the cancellation of your request.
Due to the credit card company's closing date, etc., the amount may be debited once, but please note that the credit card company will refund the amount or deduct it from the amount used the following month or the month after next.
Refund methods may vary depending on the credit card company, so if you have any questions, please contact each credit card company directly.
*Since this is a matter related to personal information, we cannot investigate on your behalf.
*Cash refunds are not available for credit card payments.

When using a coupon

Regarding the use of coupons, the discount will be at our store's expense, so there will be no refund for the amount used.
In the case of a refund, the discount amount due to the use of the coupon will be deducted from the product price.
If the coupon you are using is within its expiry date, you can use it again after canceling, but please note that if it is a limited coupon, it may not be possible to reuse it.